FAQ

 

WHERE IS YOUR RIBBON MADE? Our ribbons are hand-dyed by Rachael and her team in her studio in Salt Lake City, Utah. 

WHAT ARE YOUR STUDIO HOURS? Because we are wedding planners, designers, and florists, our studio hours are not set on a weekly basis and vary day to day. We can generally be reached Monday-Thursday 10am-4pm MST. We aim to answer all emails within 48 hours. 

DO YOU SELL SAMPLE CARDS? Sample cards are on the way. For now, you can purchase a 1 yard sample of any of our ribbon colors. 

DO YOU OFFER DISCOUNTS ON LARGE ORDERS OR WHOLESALE PRICES? We do not currently offer wholesale prices; however, we do offer discounts on orders of 85 yards or more. Please send us an email to discuss purchasing in bulk. 

HOW DO WE PLACE A CUSTOM ORDER? Send us an email and we will be happy to respond to your custom inquiry within 48 hours. As florists and designers ourselves, we would love to create custom colors and bundles based on any color palette, concept, or style. We require two months notice for custom orders.

COLLABORATION, WORKSHOP + PHOTOSHOOT REQUESTS? We accept collaboration, workshop and photoshoot requests on a case by case basis. We would love to fulfil every request, however our ability to do so depends on our process schedule and current wedding season schedule. Please email for more information. 

RETURN POLICY? Unfortunately we are unable to accept returns. Some products can be exchanged for store credit only, up to the discretion of the Rachael Ellen Events Shop. All items must be post-marked 14 days prior to arrival with wrapping and sealing in tact. Please email for specific instructions.